Report a content issue
If you notice a wrong answer key, a typo, broken audio, or unclear wording, please send the page URL and a screenshot. If we confirm a real mistake, we will send you a promo code as a thank you.
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Feedback • Reviews • Support
Celptips.com Feedback
Want to leave feedback, share a review, or suggest an idea? You’re in the right place.
Clear policiesContinuous improvements
Welcome
Hi, and welcome to CELPTips. We’re glad you’re here.
If you want to leave feedback, we’re always open to new ideas. Our goal is to build a website that helps you improve step by step and reach your CELPIP goals.
You’ll also find a lot of free and useful materials on the site. Here are some quick links:
Reading practiceListening practiceWriting practiceSpeaking practiceLearning Hub (free guides)FAQRefund PolicyPricing30-day checklistTips and guidesReading vocabularyFancy vocabularyWriting word bankFree gamesFree CELPIP test
What you can email us about
Suggest improvements
We’re open to ideas, including new topics, better explanations, more vocabulary lists, and additional practice formats.
Billing / refunds
If you have questions about refunds, subscriptions, or invoices, we’ll point you to the right policy and help quickly.
Technical issues
If you have login problems, payment errors, or something not loading, tell us your device and browser and we’ll investigate.
Partnerships
If you want to collaborate or share resources, reach out and we’ll reply with next steps.
Say thank you
If you want to thank us for the many free materials we share, send us an email. It would mean a lot to us.
Support email
Email: support@celptips.com
How we handle mistakes
- We review reports quickly and fix content issues (typos, wrong keys, unclear wording).
- We update tasks in place and keep the experience consistent across devices.
- If you purchased recently and the product isn’t a fit, we handle refunds per the policy below.
- When something is unclear, we ask for a screenshot and the page link so we can reproduce and resolve it.
- If you report a real content mistake and we confirm it, we will send you a promo code as a thank you.
Refund policy
If CELPTips did not meet your expectations, you may be eligible for a full refund under our 7-day satisfaction guarantee (usage limits apply). For details and steps, see our Refund Policy.
Need help?
Email support: support@celptips.com
Include the page link (URL) and a screenshot if possible.
FAQ
Celptips.com Feedback: How can I contact support?
Email us at support@celptips.com. Please include the page link (URL) and a short description of what happened. Screenshots help us fix issues faster.
Celptips Reviews: Can I leave a review or share an idea?
Yes. If you want to share feedback, a review, or an idea for improvement, email us and we will read it. If you want us to publish your message, please tell us the name or initials you want to display.
Is celptips.com legit?
CELPTips is an independent CELPIP practice platform. We are not affiliated with the official CELPIP test. We keep our policies public and we support users via email.
Celptips Refund Policy: How do refunds work?
Refunds are handled under our 7-day satisfaction guarantee and usage limits. Please read the Refund Policy for the exact rules and steps. If you have questions, email support@celptips.com.
How to report a wrong answer, typo, or broken audio on Celptips?
Email support@celptips.com with the page link (URL) and a screenshot if possible. Tell us what you expected to see and what you saw instead. If we confirm a real content mistake, we will send you a promo code as a thank you.
Do you give promo codes for reporting mistakes?
Yes. If you report a real content mistake and we confirm it, we will send you a promo code as a thank you.
How fast does Celptips support respond?
We typically respond within 24 to 48 hours. For faster resolution, include the page link (URL) and a screenshot.
Is CELPTips free?
We publish a lot of free practice materials, guides, and tools. Some features are paid. You can always see current plans and what is included on our pricing page.